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FAQs

Frequently Asked Questions (FAQ) about Arch Platform

  1. What are the key features and capabilities of the Arch platform?
    • The Arch platform offers data infrastructure as a service, including data management, data engineering, and data science services. It can handle various data sources such as Hubspot, Salesforce, Google Analytics, and many more.
  2. How does Arch ensure data security and compliance?
    • Arch follows industry best practices for data security and encryption.
  3. Can Arch accommodate custom data sources or unique data requirements?
  4. What is the process for setting up new data sources in Arch?
    • Setting up new data sources in Arch involves provisioning the client’s database and configuring the necessary credentials or options for the source. This process is automated and will soon be self-service via the platform’s UI.
  5. How does Arch handle data refresh frequency and scheduling?
    • Data refresh frequency in Arch can be customized based on client needs, with options for daily updates or more frequent intervals, depending on the size and requirements of the company.
  6. What tools are available for error handling and monitoring data flows in Arch?
    • Arch provides features for error handling, retries, and notifications for pipeline failures.
  7. How does Arch handle nested JSON data sources and support data unnesting?
    • Arch provides features for unnesting nested JSON data sources, allowing clients to define the depth of unnesting before loading the data into their database.
  8. Is it possible to have the data destination sit in the customer’s environment for security or compliance purposes?
    • Arch currently operates as an end-to-end ETL platform, meaning data flows through the Arch platform. However, options for reverse ETL, such as exporting data to external systems, can be discussed based on client compliance and security needs.